Resume

Ericka Alvarado

elalvarado89@hotmail.com

 

EDUCATION

Oklahoma State University – Institute of Technology, June 2016 – Current

Oklahoma State University. August 2012 – April 2016

Tulsa Community College (Metro Campus). May 2009 – 2012

Owasso High School, HS Diploma. May 2008

 

 

RELATED EXPERIENCE

Ocean Dental Patient Scheduling Center

PSC Monitor (October 15, 2012 – May 2016)

206 W 6th Ave Stillwater, OK 74075

(405) 533-5288

  • First employee to work with the Texas Patient List (list of possible new patients in the Texas area)
  • Record of 100 new patients scheduled in one work day
  • Raised the bar on call quantity required for the entire call center
  • Promoted to Quickfill group (rescheduling list of patients)
  • Promoted to Eligibility group (verifying Medicaid eligibility for patients on the schedule)
  • Trainer for new employees
  • Promoted to PSC Monitor as of (June 2015)

 

 

TTCU The Credit Union

Part-Time Teller (March 2010 – July 2012)

11725 E 96tt St N Owasso, OK 74055

(918) 7498828

  • Best record for shorts/overages in a year
  • Perfect attendance for work/No tardies.
  • Always helping co-workers figure out their overages/shortages

 

 

El Paisano (Cambio de Cheques)

Cashier (May 2009 – June 2010)

11230 E 21st St. Suite D Tulsa, OK 74129

(918) 728-9304

  • Promoted to Assistant Manager
  • Got a raise after 6 months for my work ethic
  • Helped with Inventory/daily reports

 

 

AT&T Mobility

CSR 1/Tier II Tech Support Rep (July 2008 – March 2009)

15901 E Skelley Dr Tulsa, OK 74116

(918) 204-0000

  • After completing training for Customer Service was promptly promoted to Tech Support.
  • Youngest employee to be promoted to Tech Support
  • Never late/absent from work
  • Awarded several Customer Service certificates for outstanding Customer service.

 

 

OTHER SKILLS & ABILITIES

  • Bilingual (Read, Write & Speaks Fluent Spanish)
  • +10 years of Customer Service
  • +8 years of Cash handling experience
  • 60 wpm+
  • Works with Final Cut Pro, Pro Tools & GarageBand
  • Advanced knowledge of Excel, Microsoft word, etc.
  • Excellent Customer Service skills
  • Willingness to Learn & Adapt
  • Self Motivated
  • Fast Learner & Hard Worker
  • Online Portfolio with current work

LinkedIn Profile

www.linkedin.com/pub/ericka-alvarado/90/3b6/6bl/

 

 

 

References available upon request.

 

 

 

PDF Download Link

Ericka Alvarado Resume

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s